At Mile Zero Creative Co. ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (https://www.milezerocreative.com), engage with our services, or interact with us. This policy complies with the Personal Information Protection Act (PIPA) of British Columbia and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, or mailing address when you reach out via our website, email, or booking a consultation.
- Service-Related Information: Details you provide about your business or project needs when engaging our design and marketing services.
- Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our site, collected via cookies or analytics tools (e.g., Google Analytics).
- Payment Information: Billing details if you purchase services, processed securely through third-party payment providers (we don’t store this directly).
2. How We Collect Information
- Directly from You: When you submit a contact form, book a call, or communicate with us.
- Automatically: Through cookies, web analytics, and tracking technologies when you visit our site.
- From Third Parties: Occasionally, from partners or platforms (e.g., LinkedIn) if you connect with us there, with your consent.
3. How We Use Your Information
We use your personal information to:
- Provide and improve our fractional design and marketing services.
- Respond to inquiries, schedule consultations, and communicate with you.
- Process payments and fulfill service agreements.
- Analyze website usage to enhance user experience and optimize our offerings.
- Send marketing updates or promotions (with your consent, and you can opt out anytime).
- Comply with legal obligations under BC and Canadian law.
4. Legal Basis for Processing
We process your data based on:
- Consent: When you provide it (e.g., submitting a form or agreeing to marketing emails).
- Contract: To deliver services you’ve requested.
- Legitimate Interest: To improve our site and services, provided it doesn’t override your rights.
- Legal Obligation: To meet requirements under PIPA, PIPEDA, or other laws.
5. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service Providers: Third-party tools (e.g., Google Analytics, payment processors) that help us operate, with strict confidentiality agreements.
- Legal Authorities: If required by law, court order, or to protect our rights.
- Business Transfers: In the unlikely event of a sale or merger of Mile Zero Creative Co., with notice to you.
6. Cookies and Tracking
We use cookies to enhance your experience:
- Essential Cookies: For site functionality.
- Analytics Cookies: To track usage patterns (e.g., via Google Analytics).You can manage cookie preferences through your browser settings. Disabling cookies may limit some site features.
7. Data Security
We take reasonable steps to protect your information, including encryption, secure servers, and access controls. However, no online system is 100% secure, and we cannot guarantee absolute protection.
8. Your Rights
Under PIPA and PIPEDA, you have the right to:
- Access: Request a copy of your personal information we hold.
- Correct: Ask us to update inaccurate data.
- Withdraw Consent: Opt out of marketing or revoke consent where applicable.
- Complain: Contact us or the Office of the Information and Privacy Commissioner if you have concerns.To exercise these rights, email us at alfonso@milezerocreative.com.
9. Data Retention
We keep your information only as long as necessary:
- Contact data: Until you request removal or we no longer need it for service purposes.
- Analytics data: Typically 26 months (per Google Analytics defaults), then anonymized.
- Billing data: 7 years, as required by Canadian tax law.
10. International Transfers
As a BC-based business, most data stays in Canada. If we use tools hosted outside Canada (e.g., U.S.-based Google Analytics), we ensure they meet Canadian privacy standards through contractual safeguards.
11. Third-Party Links
Our site may link to external sites (e.g., LinkedIn). We’re not responsible for their privacy practices—review their policies separately.
12. Changes to This Policy
We may update this Privacy Policy as needed. Changes will be posted here with the “Last Updated” date revised. Check back periodically.
13. Contact Us
Questions or concerns? Reach out:
